UK players trying to buy Helldivers 2 on Steam this week found the store page simply gone. So did anyone looking for Horizon Forbidden West. Both are Sony-published PC ports of major PlayStation franchises, and both quietly disappeared from Steam’s UK storefront within the same window on September 17, 2026 — alongside an unconfirmed number of other Sony titles, according to players tracking the outage.

What actually happened

Players first flagged the missing listings on Steam community forums and social media, noting that the games’ store pages returned errors or vanished from search entirely for UK accounts. Anyone who already owned the games could still launch and play them — this wasn’t a takedown of existing libraries, just new sales being blocked at checkout.

Sony Interactive Entertainment confirmed the issue to Video Games Chronicle, saying: “We are aware of an issue affecting the availability of select titles on Steam in the UK. We are working with Valve to address the issue. We apologize for the inconvenience.” Sony has not published a full list of every affected title, so the exact scope beyond Helldivers 2 and Horizon Forbidden West remains unclear, and the company has not said what caused the listings to drop or given a timeline for restoring them.

Error, not policy

The key detail Sony has been clear about is that this was a mistake rather than a deliberate regional decision — there’s no indication of a licensing dispute, a pricing change, or a new platform restriction behind the outage. That distinguishes it from Sony’s history of messier, intentional PC missteps, like the account-linking requirement that got Helldivers 2 pulled from sale in more than 150 countries back in 2024 over lack of PSN support. This time, both companies say they’re actively trying to fix a technical fault, not defending a business decision.

Still, the timing is awkward. Helldivers 2 remains one of Sony’s biggest PC successes and a flagship example of the PlayStation-on-Steam strategy the company has leaned on since 2024, while Horizon Forbidden West is one of its highest-profile single-player ports. Losing both from a major storefront, even briefly and even by accident, cuts into new-player acquisition at a moment when Sony has otherwise been trying to grow its PC install base.

Part of a rockier year for PlayStation on PC

The outage lands in a year where Sony’s PC and live-service ambitions have already taken repeated hits. Sony’s own count of planned live-service titles fell well short of its 10-by-2026 target, with projects like Concord shut down entirely and others scaled back or cancelled outright. A storefront glitch is a smaller and far more fixable problem than a cancelled game, but it adds to a pattern of operational stumbles around how Sony manages its PC presence outside the PlayStation Store.

Valve, for its part, hasn’t issued its own public statement beyond what Sony has relayed — Steam’s side of “working with Valve to address the issue” hasn’t been detailed further. Given that storefront delistings are typically flagged and reversed on Valve’s backend once a publisher confirms the error, industry watchers expect the listings to return within days rather than weeks, though neither company has committed to a specific date.

What to watch next

For now, UK players who already own Helldivers 2 or Horizon Forbidden West aren’t losing access to anything, and the disruption is limited to new purchases. The bigger question is whether Sony discloses the full list of affected titles once the fix lands, and whether the company says anything about what caused a UK-specific storefront fault in the first place. Neither Sony nor Valve has indicated the issue extends beyond the UK.

---

This isn’t the first bumpy stretch for Sony’s PC and live-service push this year — see our rundown of every PlayStation live-service cancellation and closure in 2026. For more on how Valve’s own storefront and hardware plans have been shaping up recently, read about Steam Frame’s launch pricing squeeze.